Last updated: 15 September 2026
1. Digital services
NEXO MUSIC DISTRIBUTION LTD supplies digital music-distribution software and related services. We do not ship physical goods. Paid subscriptions are sold through Paddle, which is the merchant of record for payment, tax, and invoicing.
2. Billing
Artist Pro, Label Starter, and Label Pro are paid subscription plans. Billing begins according to the selected plan and billing interval after the user completes the required account and payment process through the NEXO app.
3. Cancellation
Cancel from your Nexo Billing page using Manage billing, which opens an authenticated Paddle customer portal session. If you cancel at period end, you keep access until that date. We do not delete your catalog, releases, or royalty history when a subscription is canceled, paused, or past due.
4. Refunds
Because the service is digital and provisioned when Paddle confirms the subscription, fees for completed billing periods are generally non-refundable. We will consider refund requests where required by applicable consumer law, where Paddle could not complete checkout, or where we failed to supply the subscribed service.
Refunds, when approved, are processed by Paddle to the original payment method. Tax treatment of refunds follows Paddle’s invoicing.
5. How to request a refund
Email contact@nexomusicdistribution.com or write via https://nexomusicdistribution.com/contact with your account email, Paddle transaction or subscription ID (from Billing, if you have one), and the reason for the request. Do not send card numbers.
We may decline requests that follow chargebacks opened without first contacting us, or that relate to DSP editorial decisions, playlist outcomes, or delays caused by incomplete metadata.
6. Chargebacks
If you dispute a charge with your bank, we and Paddle may pause distribution tools on the account until the dispute is resolved. Contact us first so we can help cancel or refund where appropriate.
7. Free Artist Starter
Artist Starter has no Paddle subscription and no subscription fee to refund.
8. Contact
Email contact@nexomusicdistribution.com or use the contact form at https://nexomusicdistribution.com/contact. Additional inquiries: contact@nexomusicdistribution.com.